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Bilts Beta Cardholders Face Unexpected Collections Notices, Company Responds
A handful of Bilt Rewards cardholders who held the company’s original beta credit card issued by Evolve Bank & Trust have reported receiving collections notices from Tate & Kirlin Associates, a debt‑collection agency based in Pennsylvania. The notices claim that the cardholders owe unpaid debt, prompting a rapid response from Bilt.
Bilt’s spokesperson confirmed that the company is aware of the issue. "We are aware of a small number of customers receiving unexpected collections notices and/or credit reports related to their beta Bilt card," the spokesperson said. The statement added that Bilt is in contact with the agency responsible and that any erroneous credit reporting will be deleted immediately. A follow‑up note clarified that credit bureaus have been notified and that affected reports should update within two to five business days, in line with typical bureau processing times.
The problem appears limited to the beta card issued by Evolve Bank, which was distributed before March 2022. It does not affect cardholders who later received the Bilt card issued by Wells Fargo (the 1.0 version) or the newer Cardless‑issued version (2.0), which went live on February 7, 2026. The beta card, which is set to be retired on December 31, 2024, has been in circulation for over three years.
The beta card’s transition to retirement is part of Bilt’s broader strategy to consolidate its credit‑card program under a single issuer. Bilt launched the beta card in partnership with Evolve Bank to test its rewards model, then moved the program to Wells Fargo in 2022, and most recently to Cardless in early 2026. The company has offered beta cardholders a 10,000‑point incentive to reapply for the new card.
One Reddit user, who was in the middle of a home‑purchase approval process, reported that his credit score dropped 60 points after receiving a collections notice. The user urged other affected customers to document any damages incurred.
Bilt Rewards, founded by Ankur Jain in 2019, is a fintech that lets renters earn points on rent payments. The company’s credit‑card program is a key revenue stream, and its beta card was the first to be issued by a third‑party bank. The transition to Cardless is expected to streamline operations and reduce the risk of similar reporting errors.
Tate & Kirlin Associates, the agency sending the notices, has a history of consumer complaints alleging violations of the Fair Debt Collections Practices Act. The agency’s involvement in this case has drawn scrutiny from the affected customers.
Bilt’s public statements have emphasized that the company is actively working to resolve the issue and that erroneous credit entries will be removed. The company has also notified credit bureaus, which typically take two to five business days to reflect changes.
The incident highlights the importance of accurate credit reporting for consumers, especially those with significant financial commitments such as home‑buying. While Bilt has not yet quantified the number of affected customers, the company’s acknowledgment suggests that the problem is limited in scope.
Bilt’s next steps include continued communication with the debt‑collection agency, monitoring credit bureau updates, and ensuring that beta cardholders receive the new Cardless card before the retirement deadline. The company has not announced any additional remedial measures or compensation for impacted customers.
As the transition to Cardless proceeds, Bilt’s beta cardholders should verify their credit reports within the next few business days to confirm that the erroneous entries have been removed. Customers who experience further discrepancies are advised to contact Bilt’s customer support and the relevant credit bureau.
The situation remains under active review by Bilt, and the company has pledged to keep affected customers informed as it works to correct the reporting errors.
Bilt’s spokesperson confirmed that the company is aware of the issue. "We are aware of a small number of customers receiving unexpected collections notices and/or credit reports related to their beta Bilt card," the spokesperson said. The statement added that Bilt is in contact with the agency responsible and that any erroneous credit reporting will be deleted immediately. A follow‑up note clarified that credit bureaus have been notified and that affected reports should update within two to five business days, in line with typical bureau processing times.
The problem appears limited to the beta card issued by Evolve Bank, which was distributed before March 2022. It does not affect cardholders who later received the Bilt card issued by Wells Fargo (the 1.0 version) or the newer Cardless‑issued version (2.0), which went live on February 7, 2026. The beta card, which is set to be retired on December 31, 2024, has been in circulation for over three years.
The beta card’s transition to retirement is part of Bilt’s broader strategy to consolidate its credit‑card program under a single issuer. Bilt launched the beta card in partnership with Evolve Bank to test its rewards model, then moved the program to Wells Fargo in 2022, and most recently to Cardless in early 2026. The company has offered beta cardholders a 10,000‑point incentive to reapply for the new card.
One Reddit user, who was in the middle of a home‑purchase approval process, reported that his credit score dropped 60 points after receiving a collections notice. The user urged other affected customers to document any damages incurred.
Bilt Rewards, founded by Ankur Jain in 2019, is a fintech that lets renters earn points on rent payments. The company’s credit‑card program is a key revenue stream, and its beta card was the first to be issued by a third‑party bank. The transition to Cardless is expected to streamline operations and reduce the risk of similar reporting errors.
Tate & Kirlin Associates, the agency sending the notices, has a history of consumer complaints alleging violations of the Fair Debt Collections Practices Act. The agency’s involvement in this case has drawn scrutiny from the affected customers.
Bilt’s public statements have emphasized that the company is actively working to resolve the issue and that erroneous credit entries will be removed. The company has also notified credit bureaus, which typically take two to five business days to reflect changes.
The incident highlights the importance of accurate credit reporting for consumers, especially those with significant financial commitments such as home‑buying. While Bilt has not yet quantified the number of affected customers, the company’s acknowledgment suggests that the problem is limited in scope.
Bilt’s next steps include continued communication with the debt‑collection agency, monitoring credit bureau updates, and ensuring that beta cardholders receive the new Cardless card before the retirement deadline. The company has not announced any additional remedial measures or compensation for impacted customers.
As the transition to Cardless proceeds, Bilt’s beta cardholders should verify their credit reports within the next few business days to confirm that the erroneous entries have been removed. Customers who experience further discrepancies are advised to contact Bilt’s customer support and the relevant credit bureau.
The situation remains under active review by Bilt, and the company has pledged to keep affected customers informed as it works to correct the reporting errors.
